How to Select the Right Business Telephone System
Before acquiring a business telephone system, you need to consider why you need the system and what to expect from it. Do you need to buy separate extensions for your workers? Will voicemail be useful for your employees? Will your employees work from remote stations? How many workers do you have right now? How many employees do you plan to hire soon?
Scan the market for various kinds of telephone systems, latest technology and features. Appreciating the usefulness of the phone features will assist you to choose a good business phone system.
A comparison between analog and digital phone systems
Why No One Talks About Businesses Anymore
Analog telephone systems pass sound with the help of continuous waves. External factors like noise and weather conditions can easily hinder analog signals, which is why the sound is sometimes unclear in analog phones.
22 Lessons Learned: Businesses
Digital telephone systems change signals into binary units before recombining them at the other end. This makes them have a much better sound quality compared to analog telephones.
Digital telephones are more easily personalized than analog systems. It’s easier and cheaper to customize software than hardware. Analog phone systems can only be reprogrammed by the manufacturer or analog phone systems expert while digital phone systems can be reprogrammed easily.
Digital phone systems are costlier than their analog counterparts. The initial set up, maintenance and programming of digital phones can only be performed by qualified technicians.
Popular small business telephone systems
Private branch exchange (PBX) systems
These systems enable both external and internal phone calls. Initially, these systems were very expensive, but thanks to technological changes, they are cheaper now for smaller businesses.
The internet and evolving technology makes VoIP a convenient and cheaper alternative for small business ventures. Its disadvantage is that an internet outage renders it useless.
Hybrid PBX system
Hybrid PBX combines both VoIP and PBX systems, making it a cost-effective option. Businesses can slash costs using VoIP, and turn to PBX when internet outage occurs.
Attractive features in business phone systems
Here are some standard features your business telephone system should have in order to radically improve productivity:
Call forwarding–allows calls to be forwarded to another number.
Call waiting–enables you to pause the present call and pick the incoming call.
Speakerphone–allows many people to communicate through a speaker and microphone.
Auto attendant-queries users and directs them to the suitable extension without the help of an operator.
Speed dialing–gets to crucial contacts quickly.
Faxing capabilities–enable faxing.
Remote voicemail access–enables the monitoring of voicemails from anywhere.
Ask other customers what kind experience they’re getting from their office phone systems, and which features they consider useful. Users can be more truthful about the performance and advantages of telephone systems than suppliers. Use your phone system well so your business cuts costs and improves productivity.